Thursday, January 25, 2007
I'm here to update about something that happened when I was on my way home from Kim's place. Kim was with me when I walked home as she's meeting her friend for brunch at 888 plaza, then I decided to 顺便 go there and 打包 porridge (those white porridge from 菜饭 store) for my brunch.
Me: I want a packet of porridge, to go.
PRC guy: YOU WANT A PACKET OF PORRIDGE?
Me: Ya...
PRC guy: What 'liao' do you want?
Me: I want toufu (pointing@toufu)
PRC guy: $2 toufu?
Me: huh? wad $2 toufu?
PRC guy: at least $2
Me: huh?( I ignored him bcos I really dun get wad is he trying to say as he continued to tabao the toufu into a plastic bag)
Looking at the amount of toufu he packed for me, I asked him..
Me: huh...you gimme so much, how can I finish? Just now you were saying my 打包 must be at least $2 ar?
PRC guy: Ya. What else you want?
Me: hmm...wait...(I'm still browsing through wad else I wanna order)
Me: (after 4 secs) I want potatoes
PRC guy: How much you want?
Me: (this time round I really think something is not right!) WAD HOW MUCH($) AGAIN? I tot I can just 打包 porridge and pick a few dishes to go along with it? ( dun worry I'm not shouting at the guy or wad, I'm still using my normal tone trying to explain wad I want to the PRC guy)
Then~an auntie from the stall noticed wad happened and told the PRC guy that my 打包 is just like nomal 菜饭打包 then the PRC guy FINALLY knows and get the 菜饭 box to help me put my potatoes and fish in. After putting the 2 dishes in the box he asked me wad I want AGAIN!!!
Me: just now tat toufu loh, but you gave me too much can I dun take want tat much?
PRC guy wanna open up the packet of toufu and pour out from there, then the auntie told him to ignore tat packet 1st and help me pack. Actually he can just scoop the toufu from his dish and pour the packet back later wad...dunno wad is he thinking leh...use abit of brain can?
I'm not against any race or any nationality...but hey I do think there is some kinda mis- communication btw us. Furthermore, if I misled him into thinking that I wanna 打包 alot then I'm really sorry cos I 打包 so many times before and its the normal procedures that I did. I tot he should know what I want...dun gimme tat kinda attitude and face. For a split seconds I really wanna walk off and dun buy. But I can't bring myself to do that. Sometimes I do not know why some people doing businesses just have this attitude problem with them, you are here to do business, you should do it properly and not show customers your face! I've been working as sales pple before and I NEVER SHOW ATTITUDE OR UNHAPPINESS no matter how demanding or problematic the customer was! Isn't that the most basic customer service skill? BTW normal pple do not need any special customer service skill, isn't it just common sense?
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